What to do if......

1. What to Do When You Can’t Proceed in the Exam: Check Requirements

If you're unable to move forward in your exam due to technical difficulties, it’s important to first review the exam requirements. Check that:

Your device meets the system requirements (browser version, operating system, etc.).

Your internet connection is stable.

All necessary permissions, such as camera and microphone access, are granted.

If everything appears to be in order and the issue persists, immediately contact the technical support team using the support contact details provided in your pre-exam communication. They will guide you through troubleshooting steps to resolve the problem.

2. I have problems with my microphone and camera.

Technical issues with your microphone or camera can prevent you from starting or continuing your exam, especially if proctoring is involved. Here’s what you can do:

Check Permissions: Ensure that your browser or exam platform has permission to access your camera and microphone. You can usually manage these settings under the "Privacy" or "Security" sections of your device or browser settings.

Restart the System: Try restarting your device to refresh any drivers or system processes.

Use a Different Browser: If the issue persists, attempt using a different browser (Google Chrome is typically recommended).

Test Your Equipment: Test your microphone and camera beforehand to ensure they are functioning correctly. If you need help setting up your microphone or camera, refer to this guide for step-by-step instructions.

Click here for a guide on setting up your microphone and camera.

3. What If I Lose Time From the Exam Due to Technical Issues?

If you are logged out of the exam or experience downtime due to technical issues, rest assured that your exam time will resume from where you left off once you regain access.

4. What Happens If I Can’t Take My Exam Due to Technical Issues?

In rare cases where severe technical issues prevent you from taking your exam (e.g., continuous connectivity problems or system crashes), it’s important to:

Document the Issue: Take screenshots or notes of any error messages or malfunctions to provide evidence of the problem.

Contact Your Test Organizer Immediately: Reach out to the test organizer or administrator to inform them of the issue. They may be able to reschedule your exam or provide an alternative solution based on the circumstances.