Exam Portal – Candidate Support FAQs | During Exam | Knowledge Base
My camera screen is blank / I cannot capture a photo or upload my ID. What should I do?
I’ve been waiting for proctor approval for a long time. What should I do?
My login attempts have been exhausted. What should I do?
I’m stuck at the loading screen or instructions page of the exam. What can I do?
My camera or microphone is blocked during the test.
I got disconnected due to network or power loss. Can I resume the exam?
I’m getting an AI system compatibility error.
My screen is stuck at the microphone check step.
I’m unable to share my screen. What should I do?