I’m unable to share my screen. What should I do?

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• I’m unable to resume the exam and it tells me to wait.

  Close all Chrome browser windows. Go to Settings > Privacy > Site Settings > Pop-ups and redirects and allow pop-ups for the exam site. Wait for 3–4 minutes, then try again.

• I’m stuck at the loading screen or instructions page of the exam. What can I do?

  Clear your Chrome browser cache or try in incognito mode. Then log in again.

• My camera screen is blank / I cannot capture a photo or upload my ID. What should I do?

  Sign out and sign in again. Clear your Chrome cache and cookies. Make sure your face is centred within the oval, use a plain background, and ensure camera access is allowed. For help, refer to this article: How do I give access to the camera on my ...

• I’m getting an AI system compatibility error.

  Please refer to this article for troubleshooting: Troubleshooting AI System Compatibility Check

• I am getting an error that my username or password is incorrect. What should I do?

  Kindly enter your User ID and Password manually as provided in your registered email ID. Please ensure there are no spaces or gaps while entering the credentials.