Troubleshooting
Troubleshooting AI System Compatibility Check
If your device isn't compatible with the AI System Check, or if the image below appears on the screen, Please follow the steps below to log in to the exam. Step 1: Close the exam and navigate to the Google Chrome settings. Step 2: After selecting ...
How do I give access to the camera on any Mobile phone?
Troubleshooting Webcam & Microphone in Android Phone Google Chrome: Allow your camera and microphone 1. Open your phone's google chrome browser and click on 3 dots. 2. After clicking on 3 dots, click on the setting. 3. After clicking on Settings, ...
I have not received my username or password for the exam
In case any candidate has not received username or password for the exam then he/she has to: 1. Contact Administration: If you have not received your username or password for the exam, promptly reach out to the administration or controller of ...
I am unable to sign in
1. Exam URL: Copy the exam URL correctly from the admit card/email. Paste it into the Chrome browser to sign in for the exam Note: While copying the URL please ensure that no spaces are included; otherwise, the URL won't open. 2. Username & Password: ...
How do I give access to the microphone on my device?
How to check the microphone is working or not in Windows STEP-1: Click on the settings STEP-2: Go to Privacy STEP-3: App Permissions click on Camera STEP-4: Enable Microphone STEP-5: Allow access for browser How to check the microphone in Google ...
How do I give access to the camera on my device?
How to check the webcam is working or not in Windows STEP-1: Click on the settings STEP-2: Go to Privacy STEP-3: App Permissions click on Camera STEP-4: Enable Camera STEP-5: Allow access for browser How to check the webcam in Google Chrome in ...
How do I share my screen? (Windows and iOS)
How to screen share with Google Chrome in Windows Step-1: Open the URL provided for Exam in Chrome Browser Input the User Name/Email Id and Password provided in your admit card/email for the exam. Proceed by clicking the 'Sign me in' button. Step-2: ...
What happens if I lose power or network connection during the exam?
Should you experience load-shedding or power cuts, or a drop in your internet connection, or your computer freezes or for any reason you can no longer access the exam link, the following will happen: Your exam timer will be temporarily paused Any ...
How do I change the default webcam?
Some candidates have the preference to use a third-party camera instead of the internal one equipping most computer devices. Unfortunately, these external cameras might sometimes be overlooked by some applications that instead will use the internal ...
Popular Articles
How do I check if my webcam is working?
If your device is equipped with a camera light, this light will turn on when the camera is in use. If your system is not equipped with a camera light, you should get a notification to let you know when the camera is turned on or off. How to control ...
Which Browsers are Supported?
Understanding the supported browser versions on various devices is essential for ensuring a seamless experience for the test taker. This guide provides an overview of the supported browser versions for our exam application on laptops, mobiles, and ...
What should you avoid
Q: What are some common technical issues that I should avoid before taking an online exam? A: To ensure a smooth online exam experience, you should avoid any last-minute technical issues. This includes ensuring that your computer or device meets the ...
How do I share my screen? (Windows and iOS)
How to screen share with Google Chrome in Windows Step-1: Open the URL provided for Exam in Chrome Browser Input the User Name/Email Id and Password provided in your admit card/email for the exam. Proceed by clicking the 'Sign me in' button. Step-2: ...
Support
What to do when I can’t proceed in the exam check requirements? If you face issues in proceeding in the exam check requirements, contact the tech support team on the support contact details received in the communication. I have problems with my ...